Shipping

COVID-19 Update  

 

The team at Brass & Bone are continuing to pack orders without delay - however you may experience delays with shipping. We want to assure you that we are doing everything we can, but unfortunately there may be delays with Australia Post. 

 

Due to COVID-19 we have seen a number of delays with Australia Post as of recent. Currently, a majority of our Australian orders are being delivered with only minor delays, however there will be longer delays expected with all of our International parcels.

 

The Australia Post express post service is being impacted, and unfortunately they cannot live up to the next day delivery promise. Your items will still be prioritised, however there is a chance that it may not arrive overnight. You can read more about Australia Post and the delays here.

 

If you have any questions regarding how long your item will approximately take, or the whereabouts of your parcel - please feel free to contact Chloe at hello@brassandbone.com.au 

 

When will my order be shipped?

We aim to ship out your parcels within 1-4 business days. On the off chance that you have waited more than 4 days and your order has not been shipped - please do get in contact with us as soon as possible at hello@brassandbone.com.au with your Full Name and order number, and we will be able to resolve this for you.

Customs Charges & Duties

All of our products are shipped from Melbourne, Australia. 

Please note: customers can be charged for buying and importing product into their country. Brass & Bone does not take any responsibility of any customs or import fees that may occur once the parcel reaches its destination country, and the recipient must cover these charges. 

Please note that the shipping charge from us does not cover, collect, or handle any tax charges or fees for the parcel entering its destination. Unfortunately, we have no control over these charges, and cannot tell you how much these will be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering anything online, so that you are not surprised by any unexpected charges. 

Does my order require a signature?

None of our parcels require a signature on delivery, however if you would prefer for us to make that an option for your order - please leave us a note at the checkout, or send us an email with your Full Name and order number within 12 hours of you parcel being ordered.  

Shipping (estimated) Time Frames & Costs 

Please do note that these time frames are estimates only, and are applicable after your parcel is with the carrier. 

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to hello@brassandbone.com.au with your Full Name and order number and we will assist you as much as we can.

Australian Express & Standard Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Australia Post

EXPRESS

1-4 Business Days*

$10.00 AUD

Free for orders over $100 AUD

Australia Post

STANDARD

2-14 Business Days*

$5.00 AUD

Free for orders over $50 AUD

 

New Zealand Shipping


PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

EXPRESS

2-7 Business Days*

$14.95 AUD

Australia Post

STANDARD

18-25 Business Days*

$10.00 AUD

 

Please be advised shipments in regional areas can take an up 2 business days longer to arrive than the above estimated delivery timeframes.

 

United States Shipping

Please note - we cannot deliver your order to a PO or APO box. If that is the only place we can send your parcel - please do get in contact at hello@brassandbone.com.au before you place your order, and we will organise for your parcel to be processed with Australia Post. 

Due to COVID-19 we are not offering Standard Shipping with Australia Post due to the extreme delays.

DHL Express

EXPRESS

2-7 Business Days*

$25.00 AUD

 

 

Canada Shipping

Please note - we cannot deliver your order to a PO or APO box. If that is the only place we can send your parcel - please do get in contact at hello@brassandbone.com.au before you place your order, and we will organise for your parcel to be processed with Australia Post.

Due to COVID-19 we are not offering Standard Shipping with Australia Post due to the extreme delays.

DHL Express

EXPRESS

2-7 Business Days*

$25.00 AUD

 

 

United Kingdom & Ireland Shipping

Please note - we cannot deliver your order to a PO or APO box. If that is the only place we can send your parcel - please do get in contact at hello@brassandbone.com.au before you place your order, and we will organise for your parcel to be processed with Australia Post.

Due to COVID-19 we are not offering Standard Shipping with Australia Post due to the extreme delays.

DHL Express

EXPRESS

3-10 Business Days*

$25.00 AUD

 

 

Europe Shipping

 

Please note - we cannot deliver your order to a PO or APO box. If that is the only place we can send your parcel - please do get in contact at hello@brassandbone.com.au before you place your order, and we will organise for your parcel to be processed with Australia Post.

Due to COVID-19 we are not offering Standard Shipping with Australia Post due to the extreme delays.

Austria

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Belgium

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Croatia

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Denmark

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Finland

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

France

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Germany

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Greece

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Guernsey

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Hungary

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Italy

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Jersey

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Lithuania

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Luxembourg

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Malta

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Netherlands

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Norway

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Poland

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Portugal

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Slovenia

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Spain

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Sweden

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Switzerland

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

 

Asia Shipping

Please note - we cannot deliver your order to a PO or APO box. If that is the only place we can send your parcel - please do get in contact at hello@brassandbone.com.au before you place your order, and we will organise for your parcel to be processed with Australia Post.

Due to COVID-19 we are not offering Standard Shipping with Australia Post due to the extreme delays.

Hong Kong

DHL Express

EXPRESS

2-7 Business Days*

$20 AUD

Singapore

DHL Express

EXPRESS

2-7 Business Days*

$20 AUD

Japan

DHL Express

EXPRESS

2-7 Business Days*

$20 AUD

 

South America Shipping

Please note - we cannot deliver your order to a PO or APO box. If that is the only place we can send your parcel - please do get in contact at hello@brassandbone.com.au before you place your order, and we will organise for your parcel to be processed with Australia Post.

Due to COVID-19 we are not offering Standard Shipping with Australia Post due to the extreme delays.

Mexico

DHL Express

EXPRESS

2-7 Business Days*

$25 AUD

Puerto Rico

DHL Express

EXPRESS

2-7 Business Days*

$35 AUD

Guam

DHL Express

EXPRESS

2-7 Business Days*

$50 AUD

 

Middle East Shipping

Please note - we cannot deliver your order to a PO or APO box. If that is the only place we can send your parcel - please do get in contact at hello@brassandbone.com.au before you place your order, and we will organise for your parcel to be processed with Australia Post.

Due to COVID-19 we are not offering Standard Shipping with Australia Post due to the extreme delays.

United Arab Emirates

DHL Express

EXPRESS

3-10 Business Days*

$35 AUD

Saudi Arabia

DHL Express

EXPRESS

3-10 Business Days*

$35 AUD