Returns

If you are unhappy with your purchase, or have simply changed your mind - we are more than happy to organise a return & refund for you!

 If you would like to organise a return - please send an email to

 hello@brassandbone.com.au

 with your order number, and a list of the items you wish to return.

 The return must be lodged within 7 days of the item being received by you.

 You will have to cover the cost of the postage back to us, and we do recommend using a tracked service to make sure that the parcel doesn't go missing at all.

 Once we have received the items, we will be able to process a refund for the final amount that you paid for the earrings, minus the shipping cost that you have paid.

 If you received free shipping - you will receive a refund for the products you would like to return (or a full refund if you decide to return all pieces).

 If you have used a discount code, your refund will be the final amount you paid for that item (minus the discount).

If you have any further questions, please feel free to reach out!