Have Any Questions?


Hey there! 

We hope these questions & answers help, but if you can't quite find what you are looking for, please reach out! You can send us an email at hello@brassandbone.com.au and we will be with you as soon as possible! 


I have a question about shipping!

Our team are doing their best to get your orders out as quickly as possible, however due to COVID-19 please allow 2-4 days for your order to be processed, before it is shipped.

For the rest of your shipping questions, please visit our Shipping Policy. Through that link you can read all about delivery times, costs, & international shipping!



My Order hasn't arrived yet. 

We use Australia Post for the delivery of online purchases. Each customer will receive a tracking number with their purchase. You will be able to track the progress of your parcel. If it hasn't arrived within the time frame provided, or has been significantly delayed - feel free to reach out! 


Can I return my jewellery?

Yes! We want you to be head over heels for your new jewellery. If you’re not 100% happy, we want to make things right.


It’s easy! Within 30 days of receiving your product, send us an email saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewellery.


As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).

For more information, feel free to hard on over to our Refund Policy!

How can I best take care of my items?

Our fashion jewellery ranges, when selecting the 'standard' hook, are made of alloy and then plated for colour. We advise you not to wear your fashion jewellery in water, when using cleaning products, lotions or perfumes. These chemicals can cause tarnishing.

Is your jewellery hypoallergenic? 

Our items unlikely to cause a reaction, however we do recommend those with sensitive skin to use Sterling Silver, Surgical Steel and Titanium jewellery. These are the kindest to skin as they are a pure metal with a low mix of other alloys.

We do have sterling silver available for a majority of our pieces - and are looking into expanding the whole collection to provide a safe option for everyone.